Privacy Policy

Last updated: 14.01.2026

This Privacy Policy explains how sgcasinoonline.site (“we”, “us”, “our” or the “Website”) collects, uses, discloses, and protects your personal data when you visit and use our online gambling and related services (the “Services”).

By registering an account, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described here, to the extent such consent is required by applicable law.

We act as a data controller in respect of your personal data. As a provider of online gambling services, we have legal obligations under:

• Applicable Australian laws and regulations;
• Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws (including record-keeping obligations); and
• The EU/UK General Data Protection Regulation (GDPR), to the extent it applies to users in the European Economic Area (EEA) or UK.

These laws require us to process certain personal data to provide gambling services, verify your identity, and monitor transactions for fraud and AML/CTF purposes.

If you do not agree with this Privacy Policy, you should not use our Website or Services.

Information We Collect

We collect and process the following categories of personal data:

Personal Identification Details

• Full name
• Date of birth
• Residential address
• Nationality and country of residence
• Contact details (email address, phone number)
• Username and password
• Document numbers and identifiers (e.g., ID/passport number, tax number, where required by law)

Account and Transaction Information

• Account registration details and profile information
• Deposit and withdrawal records
• Betting and gaming history (stakes, wins, losses, bonuses, loyalty rewards)
• Payment details (limited card or payment method data as necessary to process payments; we generally rely on secure third-party processors)
• Account balance, bonuses, and promotions linked to your account

Verification and KYC Data

To comply with identity verification and AML/CTF requirements, we may collect:

• Copies of identity documents (passport, national ID, driver’s licence)
• Proof of address (utility bill, bank statement, official letter)
• Source of funds/source of wealth information where required by law
• Sanctions/PEP (politically exposed persons) screening results
• Other documentation you provide to verify your identity, age, or payment methods

Correspondence and Customer Support

• Records of communications via email, live chat, contact forms, or other channels
• Details of support queries, complaints, and any related follow-up
• Internal notes relating to your interactions with our support team

Technical and Usage Data

When you access the Website, we automatically collect:

• IP address and approximate location (city/country)
• Device identifiers (device type, operating system, browser type and version)
• Log-in dates and times, session duration
• Pages viewed, buttons clicked, referral URLs
• Technical logs for security and fraud prevention

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Enable the Website to function properly
• Remember your preferences
• Analyse usage of our Services
• Deliver personalised content and advertising

More detail is provided in the “Cookie Policy” section below.

How We Use Your Information

We process your personal data for the following purposes and legal bases:

Provision of Gambling and Related Services

• Creating and managing your user account
• Enabling you to place bets, participate in games, and use our Services
• Processing deposits, withdrawals, and transactions
• Managing bonuses, promotions, and loyalty schemes

Legal basis:

• Performance of a contract (providing the Services you request)
• Legal obligations (e.g., gambling and AML laws)
• Legitimate interests (ensuring the proper operation of our Services)

Verification, AML/CTF and Regulatory Compliance

• Verifying your identity, age, and eligibility to use our Services
• Conducting KYC checks and ongoing monitoring
• Detecting and reporting suspicious transactions and activities to relevant authorities, where required
• Complying with record-keeping and reporting obligations

Legal basis:

• Compliance with legal obligations
• Legitimate interests in preventing money laundering, fraud, and misuse of our Services

Fraud Prevention, Security and Risk Management

• Monitoring logins, transactions, and betting patterns for suspicious or high-risk activities
• Preventing abuse, bonus misuse, collusion, or account takeover
• Maintaining system security and integrity

Legal basis:

• Legitimate interests (ensuring security, detecting and preventing fraud)
• Compliance with legal and regulatory requirements where applicable

Customer Support and Service Improvement

• Responding to your queries, complaints, and requests
• Improving the performance, usability, and quality of our Website, products, and services
• Training our staff and monitoring the quality of support

Legal basis:

• Performance of a contract
• Legitimate interests (improving services and user experience)

Legal Claims and Compliance

• Establishing, exercising, or defending legal claims
• Responding to requests from regulators, courts, or law enforcement authorities
• Enforcing our Terms and Conditions and other policies

Legal basis:

• Legitimate interests
• Compliance with legal obligations

Research and Analytics

• Aggregated or pseudonymised analysis of usage and performance
• Market research to improve products, services, and responsible gambling tools

Legal basis:

• Legitimate interests (business analysis and service optimisation)
• Where required, your consent for analytics cookies or profiling

Marketing Communication

We may use your contact details and account information to:

• Send you promotional offers, bonuses, and news about our Services
• Inform you of new games, features, or campaigns
• Tailor marketing messages based on your account history and preferences (where permitted by law)

We will only send electronic direct marketing communications (e.g., email, SMS) where:

• You have provided your consent, or
• We are otherwise permitted by applicable law.

Opt-Out of Marketing

You may opt-out of marketing communications at any time by:

• Using the “unsubscribe” link in promotional emails;
• Adjusting your communication preferences in your account settings (where available); or
• Contacting us at [email protected].

Opting out of marketing will not affect service-related communications (e.g., account notifications, security alerts, transactional messages).

Obtaining Personal Information

We collect personal data from the following sources:

• Directly from you when you:
• Register an account
• Deposit, withdraw, or place bets
• Contact customer support
• Upload verification documents
• Participate in promotions or surveys
• Automatically when you:
• Visit our Website (via cookies, technical logs, and analytics tools)
• From third-party providers, including:
• Payment service providers and banks (to confirm payments and combat fraud)
• Identity verification and KYC/AML service providers
• Credit reference and fraud prevention agencies, where applicable
• Game providers and platform services supporting our operations

We ensure that any third parties providing information do so in accordance with applicable data protection laws.

Data Recipients

Your personal data may be accessed by the following categories of recipients, only to the extent necessary for the purposes described:

• Internal staff and departments, including:
• Customer support
• Payments and finance
• Risk, fraud, and AML/CTF teams
• Legal and compliance
• IT and security
• Marketing (subject to consents and legal requirements)
• Group companies or affiliated entities, where applicable, for:
• Shared services, infrastructure, or compliance functions
• Consolidated risk management and reporting

All internal and group recipients are subject to strict confidentiality and data protection obligations.

Releasing Data to Third Parties

We may share your personal data with third parties in the following circumstances:

Service Providers and Processors

• Payment processors, banks, and financial institutions
• Game and platform providers enabling games and betting services
• Identity verification, KYC/AML, and fraud-prevention services
• IT hosting, maintenance, and security service providers
• Marketing and analytics providers (where permitted by law)

These third parties act as data processors and may only process your data in accordance with our instructions and under appropriate data protection safeguards.

Legal and Regulatory Authorities

We may share information where we are legally required or permitted to do so, including:

• Gambling regulators and supervisory authorities
• Financial intelligence units and law enforcement agencies
• Courts and dispute resolution bodies
• Tax and other public authorities

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

We do not sell your personal data to third parties for their independent marketing purposes.

Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected and to comply with our legal and regulatory obligations.

• For AML/CTF and gambling regulatory purposes, we are generally required to retain relevant records (including identification documents, transaction data, and account history) for a minimum of 5 years after the end of the business relationship or your last transaction, subject to applicable law.
• After the expiry of the required retention period, your personal data will be securely deleted, anonymised, or archived, unless we need to retain it longer to establish, exercise, or defend legal claims or meet other legal obligations.

Right to Erasure After Retention Period

Once the applicable statutory retention periods have expired and no overriding lawful grounds exist for continued processing, you have the right to request the erasure of your personal data. We will comply with such requests in accordance with applicable laws.

Security of Your Data

We take the security of your information seriously and implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include:

• Secure password and account protection
• Encryption of data in transit and at rest where appropriate
• Firewalls, intrusion detection, and access control mechanisms
• Role-based access to personal data for authorised personnel only
• Regular security assessments and monitoring
• Staff training on data protection and security obligations

While we take reasonable steps to protect your data, no system is completely secure. You are responsible for keeping your login credentials confidential and for securing the devices you use to access our Services.

Your Rights & Contacting Us

Subject to applicable law (including GDPR where relevant), you may have the following rights regarding your personal data:

• Right of access – to obtain confirmation whether we process your data and to receive a copy.
• Right to rectification – to have inaccurate or incomplete data corrected.
• Right to erasure – to request deletion of your data where:
• It is no longer needed for the purposes collected;
• You withdraw consent (where processing was based on consent);
• You have successfully objected to processing; or
• We are required by law to erase it.
• Right to restriction of processing – to request that we limit the use of your data in certain circumstances.
• Right to data portability – to receive data you provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to object – to object to processing based on our legitimate interests, and to object at any time to processing for direct marketing.
• Right to withdraw consent – where processing is based on consent, you may withdraw this at any time (without affecting prior lawful processing).

Contacting Us / Data Protection Contact

If you wish to exercise any of these rights or have questions about this Privacy Policy, please contact us at:

Email: [email protected]

If required under GDPR or local law, we may appoint a Data Protection Officer (DPO) or equivalent. Contact details will be provided upon request.

Right to Lodge a Complaint

If you are in the EEA, UK, or another jurisdiction with a data protection authority, you have the right to lodge a complaint with a competent supervisory authority if you believe that we have infringed your data protection rights. You may also have the right to complain to your local regulator in Australia or elsewhere, consistent with applicable laws.

Cookie Policy

We use cookies and similar technologies on sgcasinoonline.site to enhance your experience and support our operations. Cookies are small text files stored on your device when you visit our Website.

Types of Cookies We Use

Essential (Strictly Necessary) Cookies

• Required for the Website to function properly
• Enable core features such as page navigation, secure login, and access to restricted areas
• Without these cookies, the Services you request cannot be provided

Functional Cookies

• Remember your preferences (e.g., language, region, settings)
• Enhance user experience and personalisation
• May be used to remember your login details, subject to security best practices

Analytics and Performance Cookies

• Collect information about how visitors use our Website (e.g., pages visited, errors encountered)
• Help us understand and improve performance and usability
• Data is often aggregated or pseudonymised

Advertising and Targeting Cookies

• Used to deliver relevant advertising based on your interests
• Limit the number of times you see an advertisement
• Help measure the effectiveness of advertising campaigns
• May be set by us or by third-party advertising networks with our permission

Managing Cookies

You can manage or disable cookies by adjusting your browser settings. However, if you block essential or certain functional cookies, parts of our Website may not operate correctly.

Where required by law, we will seek your consent before setting non-essential cookies (e.g., advertising or certain analytics cookies). You may withdraw your consent at any time through your browser or cookie settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our processing activities, or the Services we offer. Any updated version will be posted on this page with a revised “Last updated” date.

You are encouraged to review this Privacy Policy periodically to stay informed about how we process your personal data. Continued use of the Website and Services after changes take effect constitutes your acknowledgment of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at [email protected].